Job Description: Responsibilities, Qualifications, and Necessary Skills
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1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
The main purpose of this job is to ensure that returned faulty stock is repaired/tested efficiently and effectively in order to be able to meet SLA requirements set by the vendor and by Rectron and ultimately ensure customer satisfaction.
Outputs and Responsibilities:
- Timeously assess and repair jobs
- Ensure set KPI’s are reached and maintained
- Ensure effective customer communication
- Effective follow-up and Job checking
- Report any incompatibility of products to management
- Execute Rectron standards of excellence in all work completed.
- Build good relationships with staff and customers, display a courteous and helpful attitude at all times.
- Assist with other job-related duties as and when required
- Other duties as specified by your line manager
- General admin and housekeeping
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Education/Qualification
- Matric
- Relevant Technical Qualification: A+/ N+ / Server
Skills and Competencies
- Attention to detail
- Problem Solving
- Understanding of gross technical problems
- Strong ability to work according to a time line and schedule
- Ability to work under pressure
- Well disciplined’ individual
- Ability to effectively diagnose failures ensuring a low return rate
Experience (experience required for the job)
- Minimum of 2-3 years’ experience in a technical environment
- Good Knowledge on Servers, IT Hardware and Networking
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