Bluespec Holdings Customer Service Jobs in Gauteng
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MAIN JOB RESPONSIBILITIES:
- Lightstone responses -ensuring clients are contacted and feedback promptly sent to Lightstone upon receipt.
- Ensure communication is efficient and clear communication to Lightstone.
- Acknowledge of complaints via email to be done timeously and accurately.
- Ensuring that all follow-up calls are completed timeously and in a clear manner to clients.
- Logging of issues o the company's shared drive.
- Follow up on tickets with efficient communication and updates.
- Ensure open, clear and continuous communication with allocated branches.
- Live chats with insurers/brokers to be done in a professional manner.
- Follow up on resolved tickets for vehicles on-site.
- Acknowledge of Hello Peter complaints/ compliments.
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Key Skills:
- Flexibility and adaptability;
- Good oral and written communication skills;
- Organizational skills and the ability to multitask;
- The ability to be proactive and take the initiative;
- Time management and the ability to priorities;
- Accuracy and attention to detail;
- Administrative skills;
- Good team working skills;
EXPERIENCE AND QUALIFICATION:
- Senior Certificate (Grade 12)
- Minimum of 3 years working experience in Customer Service
- Motor industry experience will be advantageous
- Customer service system knowledge will be advantageous
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