Customer Service Officer - BASF

We are the world's leading chemical company because we offer intelligent solutions for our customers and for a sustainable future. We link and develop people with diverse talents all over the world. For you, this means a variety of ways to advance. Not only your performance, but also your personality matter to us. At BASF, careers develop from opportunities.

BASF’s regional division EMEA Europe, Middle East, Emerging Europe and Africa. BASF operates in more than 50 countries in the region. For BASF the EMEA region is our most important market.

What you can expect

The incumbent will be responsible for proactive and reactive order taking, order processing, order backlog management, order monitoring, sending information to customers, inventory management; Non-Conformance Management, transport management & report on daily sales and open orders.

Duties will include the following:

• Provide sales support to the Sales team (National Sales Manager, Commercial Manager, & Regional Sales Manager) for AP customers

• Customer order receipt (via email) and customer order processing (Capture in SAP) in line with FIFO and confirming transport arrangements with the customer

• Process non-conformance with relations to the OTC process and order adjustments (Debit/Credit and stock returns)

• Reporting daily on MTD Sales, Open and Forward orders to the management team, sales team and AP Controller

• Processing of all sample and FOC product requests in line with related guidelines and associated documentation

• Responsible for coordinating the inventory counts at Paal/warehouse’s in collaboration with 3rd party service providers

• Provide input on operational aspects of Commercial Policy Design (e.g. feasibility of SAP processing invoices as per required commercial policy from sales)

• Business Continuity - Ensure back-up is sufficiently trained and emergency communication channels are established

• Review shipment reports from Supply Chain and communicates to customers and sales of changes

What we expect

• Grade12 with Mathematics and University exemption OR equivalent NQF qualification

• 5 years experience with a proven track record in the related field

• Solid SAP experience

• Microsoft Office computer skills

We offer

Responsibility from day one in a challenging work environment and on-the-job training as part of a committed team. Competitive compensation includes attractive benefits as well as excellent career opportunities in an international company.

BASF is an equal opportunity employer which we embrace diversity and the principles of employment equity.