General Worker / Housekeeper - CapeNature

The opportunity exists for a General Worker/Housekeeper, at Kogelberg Nature Reserve reporting to the Tourism Liaison Officer at the reserve

RESPONSIBILITIES:

• Ensure the sound and effective administration of the housekeeping function.
• Ensure effective supervision of the housekeeping team.
• Ensure compliance with the housekeeping standards, policies, and procedures.
• Ensure effective control of the housekeeping operational stock, linen, and other assets. Make sure that stock shortages are completed, and soiled/damaged stock are reported.
• Ensure the implementation of the health and safety measures, for the employees and guests.
• Ensure a high level of customer service.

• Ensure proper co-ordination, liaison with relevant departments such as maintenance etc.
• Ensure that any repairs and stains to soft furnishings are escalated, so that they can be dealt with promptly.
• Any minor maintenance issues must be checked daily and reported promptly and accordingly to the correct departments.
• To complete all paperwork and records in accordance with departmental procedures.
• To maintain a supply of clean linen and guests supplies in all allocated areas.
• To ensure that the staff under your control always has sufficient cleaning supplies.
• To be responsible for the supervision and primary discipline of all staff in allocated areas.
• To be responsible for all keys.
• To deal with lost property promptly and efficiently according to standard operating procedures.
• To ensure that all tourism related storage areas and equipment in allocated areas are kept clean and tidy. This includes linen stores.
• To identify training needs and carry out on the job training for all direct reports in allocated areas.
• Conducts daily inspections, as well as checking daily and weekly cleaning charts, as directed in the standard operating procedures.

REQUIREMENTS:

• Grade 12 and a minimum of 12 months previous experience in a similar position or customer service role
• In possession of a valid South Africa ID document
• No criminal record

OTHER:

• Code EC Drivers licence plus PDP will be an advantage

COMPETENCIES:

• Excellent communication and customer relations skills
• Be able to communicate in at least two of the official languages of the Western Cape Province, of which English must be one of the languages.
• Supervisory skills
• Good organizational and problem-solving skills
• Sound communication and interpersonal skills
• Health and Hygiene Knowledge
• Computer Literacy
• Punctual, neat, and responsible
• Ability to work in a team and independent
• Ability to work irregular hours and over weekends, as required