Job Description: Responsibilities, Qualifications, and Necessary Skills
Customer Service Jobs In South Africa 2024Jobs In Cape Town 2024
A Must Read Article: 10 checks to identify fraudulent or scam job offers
Click here to join us on Telegram
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
The Customer Service Centre Agent will provide telephonic and email support to customers with regards to queries, complaints and product information related to in-store supermarket services, in a professional manner. To promote a positive image of the company through telephonic and written interaction.
Job Objectives
Customer Support:
- Provide telephonic customer support and respond to emails
- Address telephonic complaints and general queries in a professional manner and in line with set standards
- Adhere to sound written communication principles
- Maintain customer service standards and promote a positive image of the Company
ADVERTISEMENT
CONTINUE READING BELOW
- Escalate complaints/enquiries/information to relevant operational level
- Ensure complaints/questions are answered/resolved in a reasonable time-frame
- Follow-up on customer enquiries and complaints, if applicable
- Address complaints referred by Social Media Department and provide written and verbal feedback, according to set standards
Mobile and web product user support:
- Maintain up-to-date knowledge on relevant e-product information (e.g. Air Time redemption, mobile coupon redemption, etc.) and address queries accordingly
- Follow-up on customer complaints.
Administration:
- Log all incoming calls on a Customer Feedback CRM system, according to set guidelines in real time
- Ensure all captured information is accurate and complete
- Report incidents according to set guidelines
- Maintain quality control principles and recommend process improvements
Customer Service:
- Meet client expectations and maintain quality customer service principles
- Address customer complaints and provide necessary feedback
- Adhere to professional telephone etiquette and principles
- Maintain confidentiality
ADVERTISEMENT
CONTINUE READING BELOW
Working hours: 40 hours work week, scheduled any five days from Monday to Sunday, including public holidays: Mon - Sat: 08h00 - 17h00 Sun/PH: 09h00 - 17h00
Qualifications
Matric (Grade 12)
Experience
5 years + Consumer complaint resolution environment 5 years + Inbound and outbound call centre Retail complaints experience would be very advantageous
Knowledge and Skills
3 years of world-class customer service principles
« Go back to the jobs listRELATED JOBS >> CLICK A JOB BELOW TO VIEW & APPLY
JobSearch South Africa Job Widget
Display job vacancies in South Africa on your website or blog for FREE!!
Disclaimer
- Do not pay any fee to any Recruiter.
- The Recruiter may amend, delete or expire jobs at any time without notification.
- The Recruiter reserves the right not to proceed with filling the position.
- An application will not in itself entitle the applicant to an interview.