Customer Care, Support - Herotel

Customer Care – Support will be the primary contact for customers who contact the National Support Office. Answering customer questions, addressing concerns, and fulfilling customer need to ensure customer satisfaction. This role will be based in Stellenbosch reporting to the National Commercial Manager.

Job Functions: Administration, Client Services

Industries : ICT - Information & Communications Technology,IT - Information Technology

Specification

Customer Care:

• Primary contact for external customers.
• Handling all customer queries directed telephonically to Herotel NSO and those logged via the website.

• High-level monitoring of tickets which are sent to relevant regional teams for immediate attention.

Project Support:

• Assisting the NSO Sales team with ad-hoc project-related work.

EXCO Support:

• Providing general administrative support as and when required.
• Scheduling of meetings and organising meeting rooms.
• Booking of travel arrangements.

Requirements

The successful candidate must have the following experience/skills:

• A minimum of 6-months of Customer Service experience.
• Administrative support experience including travel booking experience.
• Professional mannerism
• Be proficient in telephone etiquette
• Proficient in both English and Afrikaans.
• Excellent communication skills. Able to communicate confidently, clearly, both written and verbally.
• MS Office proficiency.
• Organisational skills and ability to multitask.
• Must be a team player.

Qualifications:

• Grade 12