Housekeeping Attendant - Marriott International

At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road.

Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay.

We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you're someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.

Function

The successful incumbents are required to perform duties to ensure the upkeep of all Guest Rooms and Public Areas as well as perform other duties within the housekeeping department as and when required whilst complying with all required COVID19 practices and protocols in accordance with Marriott International Policies and Procedures.

Required Experience & Qualifications

• 1 - 2 years experience in Housekeeping in a 4 or 5 Star Hotel
• Professional disposition
• Ability to speak, read and write in the English language
• Good communication skills
• Ability to work without supervision
• Customer and Service Delivery focused
• Ability to perform physically challenging tasks
• Ensure uniform, personal appearance and hygiene is clean and professional at all times
• Be able to work within a team
• Attention to detail pertaining to area of responsibility
• Required to work rostered shifts and irregular hours as per operational requirements
• Flexible working hours as well as available to work weekends and Public holidays as per operational requirements

Key Responsibilities

• Perform cleaning and related functions within the housekeeping department
• Respond promptly to requests from guests and other departments.
• Access to guest rooms whilst complying with required policies and procedures
• Fill cart with supplies and transport cart to assigned area.
• Replace guest amenities and supplies in rooms.
• Replace dirty linens with clean items and make beds.
• Clean bathrooms.
• Remove trash, dirty linen, and room service items.
• Check that all appliances are present in the room and in working order.
• Straighten desk items, furniture, and appliances.
• Dust, polish and remove marks from walls and furnishings.
• Vacuum carpets and performs floor care duties (e.g., in guest rooms and hallway).
• Follow all company and safety and security policies and procedures;
• Report any maintenance problems, safety hazards, accidents, or injuries;
• Complete safety training and certifications;
• Properly store flammable materials.
• Welcome and acknowledge all guests according to company standards;
• Anticipate and address guests service needs;
• You need to be able to push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces.
• Perform duties within the Housekeeping department as and when required.