Receptionist - FirstRand Bank

about us

• make a promise
• be deeply invested
• value our differences
• build trust, not the territory
• have courage
• always do the right thing
• stay curious and you have one simple goal: to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team. All appointments will be made in line with the Bank’s Employment Equity plan The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

purpose

Receive visitors to the organization, determining their needs and directing them accordingly

experience and qualifications

• Grade 12
• 1 to 2 Years related experience

additional requirements

In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.

responsibilities

• Manage costs/expenses within approved budget to achieve cost efficiencies
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative, and appropriate solutions
• Ensure efficiency in terms of answering the telephone, directing calls, and ensuring the calls are directed to the correct individuals
• Ensure all communications with clients are professional, resulting in compliments.
• Resolve all customer queries efficiently and within agreed timelines.
• Provision of an efficient administration service through careful and timeous planning, reporting, and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Serve as first point of contact to FNB visitors, determine their needs and direct them accordingly.
• Manage own development to increase own competencies