Account Maintenance Officer - Capitec Bank

Purpose Statement

• To provide maintenance service support in relation to accounts; action and maintain any changes to accounts focusing on sustainable value, optimal productivity, and end-to-end customer satisfaction.

Experience

Minimum:

• 2 – 3 years administrative experience related to FICA requirements in a client /service focussed environment including

  • Liaising with external and internal customers

  • Accurately checking and processing detailed information

Ideal:

• 1 – 2 electronic banking and credit card experience 

• In business banking or retail banking

• Working with systems such as BaNCS, BancsConnect, Debit Card (Postilion), Credit Card Prime & On-line systems, Footprints, CIPRO, ODS reports, On Base

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

• Diploma in Accounting - Financial Accounting or Banking

Knowledge

Minimum:

• Understanding of business / commercial Banking

• Good knowledge and understanding of business /company documentation requirements

• FICA regulatory requirements

• Client/service principles and practice: customer focused

• Administration and document management practices

Ideal:

• Understanding of Business Bank products and service range 

• Call Centre system & reporting, BaNCS, BancsConnect, Debit Card (Postilian), Credit Card Prime & On-line systems, Footprints, CIPRO, ODS reports, On Base  

Skills

• Communications Skills

• Attention to Detail

• Computer Literacy (MS Word, MS Excel, MS Outlook)

• Administration Skills

• Planning, organising and coordination skills

Competencies

• Achieving Personal Work Goals and Objectives

• Achieving Personal Work Goals and Objectives_Driving for Results

• Coping with Pressures and Setbacks_Maintaining Work-Life Balance

• Delivering Results and Meeting Customer Expectations_Meeting Basic Work Expectations

• Analysing_Evaluating and Implementing Ideas

• Coping with Pressures and Setbacks_Managing Stress

• Following Instructions and Procedures_Accepting Direction

• Delivering Results and Meeting Customer Expectations_Serving Customers

• Achieving Personal Work Goals and Objectives_Accepting Responsibility

• Adapting and Responding to Change_Acting as a Champion for Change

• Following Instructions and Procedures_Following Policies and Procedures

• Working with People_Resolving Conflict

• Adapting and Responding to Change

• Achieving Personal Work Goals and Objectives_Driving Continuous Improvement

• Analysing

• Presenting and Communicating Information

• Following Instructions and Procedures

• Following Instructions and Procedures_Managing Risk

• Working with People_Teaching

• Presenting and Communicating Information_Communicating Effectively

• Working with People_Demonstrating Self-Insight and Awareness

• Working with People_Attentive Listening

• Following Instructions and Procedures_Managing Meetings

• Following Instructions and Procedures_Working Safely

• Analysing_Thinking Broadly

• Presenting and Communicating information_Presenting and Public Speaking

• Analysing_Solving Complex Problems

• Delivering Results and Meeting Customer Expectations_Championing Customer Needs

• Analysing_Using Math

• Working with People_Sharing Information

• Adapting and Responding to Change_Adapting to Change

• Analysing_Working with Financial Information

• Working with People_Adapting to Others

• Working with People_Showing Caring and Understanding

• Analysing_Critical Thinking

• Adapting and responding to change_Working with Diverse Populations

• Delivering Results and Meeting Customer Expectations_Delivering High Quality Work

• Analysing_Testing and Troubleshooting

• Analysing_Reading Effectively

• Following Instructions and Procedures_Managing Time

• Coping with Pressures and Setbacks

• Working with People_Demonstrating Appreciation

• Adapting and Responding to Change_Supporting Change

• Achieving Personal Work Goals and Objectives_Pursuing Self-Development

• Working with People_Building and Supporting Teams

• Working with People_Assessing and Understanding People

• Working with People_Managing from a Distance

• Coping with Pressures and Setbacks_Displaying Confidence and Composure

• Working with People_Supporting Coworkers

• Adapting and Responding to Change_Working with Ambiguity

• Coping with Pressures and Setbacks_Demonstrating Tenacity and Perseverance

• Delivering Results and Meeting Customer Expectations

• Working with People

Conditions of Employment

• Clear criminal and credit record