Job Description: Responsibilities, Qualifications, and Necessary Skills
Call Centre Jobs In South Africa 2024Jobs In Gauteng 2024
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1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
Purpose of the job:
- Answer incoming calls courteously within SLA
- Manage all cases professionally and efficiently within the correct time frames
- Provide personalized customer service by responding to the needs of the client
- Ensure that all calls are captured on the relevant system (Dreamtec)
- Clear knowledge and understanding of our corporate client’s policy wording, systems, protocols, and procedures
- Identify and escalate issues to the supervisor
- Call avoidance from other call Centre agents
- Fraudulent activities from other call Centre agents
- Misconduct
- Must be able to work shifts and overtime when required
- Determine eligibility by comparing client information to requirements and product offering
- Verbal and written communication skills
- Phone skills
- Listening skills
- People skills Customer focus
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- Attention to detail
- Pressure Tolerance
- Customer Service
- Insurance
Minimum education:
- Matric
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