Bluespec Holdings Call Centre Jobs in Gauteng
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Purpose of the job:
- Answer incoming calls courteously within SLA
- Manage all cases professionally and efficiently within the correct time frames
- Provide personalized customer service by responding to the needs of the client
- Ensure that all calls are captured on the relevant system (Dreamtec)
- Clear knowledge and understanding of our corporate client’s policy wording, systems, protocols, and procedures
- Identify and escalate issues to the supervisor
- Call avoidance from other call Centre agents
- Fraudulent activities from other call Centre agents
- Misconduct
- Must be able to work shifts and overtime when required
- Determine eligibility by comparing client information to requirements and product offering
- Verbal and written communication skills
- Phone skills
- Listening skills
- People skills Customer focus
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- Attention to detail
- Pressure Tolerance
- Customer Service
- Insurance
Minimum education:
- Matric