Internal Fraud Investigator - Nedbank

Job Purpose

To conduct investigations on Nedbank staff by following forensic and relevant methodologies to mitigate fraud and reputational risk and criminal liability and ensure regulatory requirements in Nedbank, including subsidiaries, are met.

Job Responsibilities

• Build, manage and maintain stakeholder relationships through face-to-face interaction and networking.
• Attend industry and professional forums, sharing best practices, creating synergies and collaborative professional relationships.
• Request assistance from, and consult with, internal and external sources to obtain expert opinion and evidence.
• Interact with and keep stakeholders updated on the progress of ad hoc requests and/or investigations, as well as when the case is closed.
• Present investigation findings in a formal report to relevant stakeholders for implementation of recommendations and actions required.
• Conduct investigations against Nedbank staff, draft reports, and recommend potential solutions, process changes, and/or raise awareness of modus operandi to business.
• Alert and liaise with relevant investigation units and/or product owners through formal interaction.
• Update case management system with findings and recommendations to ensure reporting to the relevant enterprise risk committee takes place.
• Follow interviewing processes and relevant investigation methodologies, update processes, and where relevant, escalate to the chief risk officer and relevant stakeholders.
• Conduct root causes analysis of staff investigations and/or claims to identify gaps in processes to make recommendations.
• Analyze information and compile formal reports containing recommended actions and solutions.
• Alert and/or liaise with other banks or relevant institutions regarding possible fraudulent activities and events.
• Utilize and access various resources to conduct investigations and/or ad hoc requests to report fraudulent and/or inappropriate activities.
• Prepare files by scanning evidence for future reference and safekeeping.
• Improve personal capability and stay abreast of developments in the field of expertise.

• Ensure all personal development plan activities are completed within the specified timeframe and as per agreement with management.
• Share knowledge of trends and identified fraud risks with team and stakeholders during formal and informal interaction.
• Provide input and support for buy-in, and recommend the development of new and/or enhanced processes that will improve the functioning of stakeholders' businesses.
• Participate in Nedbank culture building initiatives and corporate social responsibility initiatives.
• Identify opportunities to influence the improvement or enhancement of business processes and methodologies.
• Capture time to ensure billable hours are accounted for and costs are recovered.

Preferred Qualification

Diploma: Criminal Justice and Forensic Auditing

Type of Exposure

• Conducting root cause analysis
• Analyzing situations or data that require an in-depth evaluation of multiple factors
• Displaying a high level of ethics, integrity, and confidentiality
• Managing conflict situations
• Analyzing and interpreting quantitative and qualitative data
• Interacting with various levels of management
• Interviewing people to get needed information
• Investigating allegations
• Giving evidence
• Providing expert advice/opinion

Minimum Experience Level

Minimum 3 years experience in a banking environment and/or conducting investigations

Technical / Professional Knowledge

• Ethics and Fraud
• Fraud investigation methodology
• Governance, Risk, and Controls
• Relevant Nedbank product knowledge
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Relevant regulatory, compliance, and risk legislation

Behavioral Competencies

• Communication
• Continuous Learning
• Customer Focus
• Decision Making
• Managing Work
• Quality Orientation