Online Sales Support Agent - WeBuyCars

eg. Accountant or Accounting or Kempinski



Our website is made possible by displaying online advertisements to our visitors.
Please consider supporting us by disabling your ad blocker.


Job Description: Responsibilities, Qualifications, and Necessary Skills





A Must Read Article: 10 checks to identify fraudulent or scam job offers

Click here to join us on Telegram

1. Patiently scroll down and read the job description below.

2. Scroll down and find how to apply or mode of application for this job after the job description.

3. Carefully follow the instructions on how to apply.

4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.


We have an exciting opportunity for a young and energetic person to join our Contact Centre.


Duties and Responsibilities:

Online Sales Support:

  • Telephonic and Email support with any queries related to online sales
  • Support to be provided to both staff (if they are uncertain and require assistance) and to customers
  • Be pro-active in identifying possible solutions to make online sales support queries less or response time quicker

Capitec:

  • Access Signio daily.
  • Review all newly submitted Capitec finance applications
  • Submit completed applications to Capitec for approval
  • Phone customers with outstanding documentation and thereafter submit to Capitec for approval. Follow up with the customer until such time that documents are uploaded.
  • Follow up with Capitec


ADVERTISEMENT

CONTINUE READING BELOW


  • Contact customer once an approval is received from Capitec and inform customer accordingly.
  • Match Customer with a sales executive and facilitate and follow up to ensure the transaction is concluded successfully
  • Exception reports must be signed off by either the branch manager or the operations deputy manager and scanned into the Stock Take One drive folder daily.
  • Report all problems before the close of business daily.
  • Complete and share daily private online sales summary before the close of business daily.

Auction:

  • Provide support to private individuals with any Auction query or enquiry
  • Monitor Auction payments / online deposits on OZOW
  • Contact customers with OZOW payment queries immediately (Payment queries will include abandoned payments and unsuccessful payments)
  • Facilitate online private auction sales transactions
  • Upon receipt of daily auction, receive pro-forma invoice and contact private customer with the highest bid and congratulate them.
  • Once customer has been congratulated match them with a sales executive to invoice and deliver the vehicle.
  • Follow up with Auction transactions to ensure the vehicle is delivered successfully
  • Assist with refunds of private individuals
  • Complete and share daily private auction sales summary before the close of business daily.


Complaints:

  • Provide feedback and resolve as far as possible complaints with regards to online sales, online payments and private auctions.
  • Follow complaints SOP and escalate when necessary.

Additional Tasks:

  • Additional tasks within reason and relevance as deemed fit by your line manager / team leader may be given to you.

Key Performance Indicators:

  • First Call resolution on online sales support
  • Capitec apps submitted daily
  • Capitec conversion rate measured weekly and monthly
  • Complete and share daily online and private auction sales summary with all relevant managers and in all relevant groups.
  • Private auction deals successfully delivered – measured weekly and monthly
  • All daily, weekly and monthly tasks to be completed within agreed parameters.

Key Competencies and Skills

  • Strong verbal and written communication skills
  • Listening skills
  • Problem analysis and problem solving
  • Customer service orientation
  • Team work
  • Stress tolerance


ADVERTISEMENT

CONTINUE READING BELOW


Further requirements:

  • Grade 12
  • Fully bilingual in English and Afrikaans
  • Minimum 2 years experience in a Call Centre

Package related information:

  • 15 Days Annual Leave
  • Momentum FundsAtWorkProvident Fund
« Go back to the jobs list



RELATED JOBS >> CLICK A JOB BELOW TO VIEW & APPLY


JobSearch South Africa Job Widget

Display job vacancies in South Africa on your website or blog for FREE!!

Get Started !!


Disclaimer

  • Do not pay any fee to any Recruiter.
  • The Recruiter may amend, delete or expire jobs at any time without notification.
  • The Recruiter reserves the right not to proceed with filling the position.
  • An application will not in itself entitle the applicant to an interview.

DSPA VACANCIES & GOVERNMENT JOBS IN SOUTH AFRICA TODAY

JobSearch South Africa is your most reliable website for latest jobs in South Africa today. If you are interested in getting genuine and reviewed job vacancies in South Africa from the best companies, then you are in the right place. Browse For DPSA vacancies, Government jobs & More. You can find LinkedIn jobs and Indeed jobs, here

TOP CAREER ARTICLES FROM EXPERTS

The job market in South Africa offers diverse opportunities, with high-paying roles available across sectors such as IT, finance, engineering, and healthcare. Many job seekers aim for government jobs, which provide stability, or pursue growing fields like data science and project management. With the rise of remote jobs in South Africa, professionals in accounting, legal, and medical fields can now work flexibly. In-demand positions also include teaching and nursing jobs, reflecting the need for skilled professionals. Mining, a key industry, consistently hires for various roles, while driver jobs remain popular, especially in logistics and delivery. These career options offer competitive pay and job security.

Top