Department of Labour Customer Service Jobs in North West
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Duties:
- Render services at the help desk as the first point of entry within the Registration Services
- Render Employment Services to all the Clients who visit the Labour Centre
- Resolve all complaints on all Labour Legislations received from Clients
- Receive all Unemployment Insurance Benefits and Employer declarations
- Receive application forms in terms of Compensation for Injuries & Diseases Act (COIDA) and Employer registration forms for COIDA.
Requirements: A Matriculation/Grade 12/Senior Certificate Zero Experience
Knowledge:
- A Matriculation/Grade 12/Senior Certificate
- Zero Experience
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Knowledge:
All Labour Legislations and Regulations
- Private Employment Agency regulations and related ILO conventions
- Public Service Regulations
- Public Service Act
- Knowledge of all Departmental Policies, Procedures & Guidelines
- Batho Pele Principles.
Skills:
- Interpersonal
- Telephone etiquette
- Interviewing
- Computer literacy
- Communication
- Ability to interpret legislation
- Problem Solving.