Cash Centre Supervisor - G4S

G4S is the world’s leading international security solutions group, and the largest provider of integrated security solutions in South Africa. Offering far more than commodity products and services designed for security, G4S harnesses the power of technology to offer customers end-to-end security and cash solutions. In South Africa, we are one of the largest private sector employers, providing employment to 15,000 screened, security vetted and highly trained personnel countrywide. We specialise in outsourced business processes and facilities in sectors where security and safety risks are considered a strategic threat. We use our global expertise and our local knowledge in the assessment and management of security and safety risks for buildings, infrastructure, materials, valuables, people and society. We develop long-term strategic partnerships with customers in key sectors where we can help them to deliver their own business objectives through either increasing their revenues, reducing costs, managing risks, protecting critical assets or improving their service delivery to the customers they serve. We do this by understanding the environments in which our customers operate, the pressures they face and the things that matter to them most.

Cash Centre Supervisor

• G4S Cash Solutions (SA), a leading provider of integrated cash management solutions, has a vacancy for a Cash Centre Supervisor based at our operations in Pretoria .
• Reporting to the Cash Centre Manager, this role is responsible to manage the work flow of Cash Processing Tellers
• The successful incumbent is a self-starter with a proven track record in maintaining company policy, adopting best practices, and is able to exercise sound judgment in the pursuit of the achievement of the goals of the organisation, and understanding the role which operations plays within a successful business unit. The incumbent will be expected to be results driven and to live the values of the organisation.

Role Responsibility

Supervise the effective work flow process for Tellers in the Cash Processing Centre

• • Runners receive cash consignments in a stop loss bag and record and scan onto E-viper
  • Ensure that there is equal division of the cash consignments per teller and customer requirements
  • Ensure that the tellers are processing according to Cash processing policy and procedures
  • Obtain the Teller Summary report from compass per customer, to confirm that the tellers are processing according to correct customer banking details. The correct references must be attached to the deposit slip
  • Authorize any variances accordingly and record in the Occurrence Book.
  • Complete incident report for submission to Client Liaison Officer re any variances
  • Issue customer reports on a daily basis
  • Ensure that Capitec cash processing is managed against the Pistol-ion reports and balanced accordingly
  • Submit all Capitec summary reports to ATM Supervisor for payments

[gpv]

Supervising Tellers

• Ensure that all staff are trained on standard operating procedure and policies relevant to their role (specific to cash processing and procedures)

Health and Safety

• Participate in the design/ development/ review/ implementation and monitoring of the departmental safety plans for each year.
• Participate in safety forums created by company for example safety meetings and safety talks
• Report all safety incidents to the relevant people
• Discuss all safety incidents
• Follow-up on any activities assigned through safety meeting/committee/representative/management
• Attend safety education and refresher programmes
• Comply with safety policies and procedures at workplace
• Distribute safety information as and when required

Wear protective clothing all the time

The Ideal Candidate
Minimum Requirements:

• Matric with Maths / Accounting
• Relevant tertiary qualification advantageous
• Previous related work experience
• Flexibility to work shifts

Knowledge, Skills And Attributes

• Knowledge of G4S policies and procedures
• Knowledge of process and procedures within the Cash Centre
• Knowledge of G4S business ethics policy/preventing bribery and corruption
• Knowledge of basic Accounting
• Verbal and written communication skills
• Assist customers with queries
• Record vital information of cash consignments
• Delivering objectives
• Supporting and working with others
• Acting professionally
• Delivering great customer service