Cash Processing Centre Manager - G4S

G4S is the world’s leading international security solutions group, and the largest provider of integrated security solutions in South Africa. Offering far more than commodity products and services designed for security, G4S harnesses the power of technology to offer customers end-to-end security and cash solutions. In South Africa, we are one of the largest private sector employers, providing employment to 15,000 screened, security vetted and highly trained personnel countrywide. We specialise in outsourced business processes and facilities in sectors where security and safety risks are considered a strategic threat. We use our global expertise and our local knowledge in the assessment and management of security and safety risks for buildings, infrastructure, materials, valuables, people and society. We develop long-term strategic partnerships with customers in key sectors where we can help them to deliver their own business objectives through either increasing their revenues, reducing costs, managing risks, protecting critical assets or improving their service delivery to the customers they serve. We do this by understanding the environments in which our customers operate, the pressures they face and the things that matter to them most.

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Cash Processing Centre Manager

• G4S Cash Solutions (SA), a leading provider of integrated cash management solutions, has a vacancy for a Cash Processing Centre Manager based at our operations in Cape Town.
• The main purpose of this key role is to effectively manage and oversee the total operations of all cash related activities. To ensure alignment of contractual obligations to customers and drive implementation company’s cash processing procedures in the most cost-effective and efficient manner possible. To continually review and improve cash operations profitability. Reporting into this role will be Cash Centre Supervisors.
• The successful incumbent is a self-starter with a proven track record in maintaining company policy, adopting best practices, and is able to exercise sound judgement in the pursuit of the achievement of the goals of the organisation, and understanding the role which Cash Processing plays within a successful business unit. The incumbent will be expected to be results driven and to live the values of the organisation.

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Role Responsibility
Effective management of the Cash Centre Operations

• Manage the relationship between actual results, budgets and delegating accountability where appropriate.
• Initiate cost-saving models and Controls (Gross Margin Management)
• Operations Management
• Quality Assurance of the Cash Centre

Effective Management of Cash Centre employees

• Effective Labour and Organisation
• Training and Development
• Leadership

Effective management of customer relationships

• Customer retention and customer service levels

Effective management of the Risk process and Compliance within the Cash Centre

• • Manage and monitor loss prevention and loss reduction procedures
  • Ensure and monitor adherence to procedures and policies around risk
  • Ensure the adherence and correct utilisation of company systems and procedures.
  • Recommend capital expenditures
  • Maintain and complete records of audits around risk
  • Responsible for Health and Safety awareness and compliance in the Cash Centre

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Health and Safety

• Participate in the design/ development/ review/ implementation and monitoring of the departmental safety plans for each year.
• Participate in safety forums created by the company for example safety meetings and safety talks
• Report all safety incidents to the relevant people
• Discuss all safety incidents
• Follow-up on any activities assigned through safety meeting/committee/representative/management
• Attend safety education and refresher programmes
• Comply with safety policies and procedures at the workplace

The Ideal Candidate
Minimum Requirements:

• Tertiary qualification in banking/financial services/general management preferred
• A minimum of 3 years management experience in a similar operational/business unit management environment recommended, but experience in general management essential
• Flexibility in terms of working hours will be required

Knowledge, Skills And Attributes

• Communication (Written and Verbal)
• Computer literacy – MS Office (specific reference to Excel)
• Report and analysis of information
• Driving Change
• Leading People
• Delivering Performance
• Working with Complexity
• Managing professionally
• Customer Thinking
• Collaborating and Co-operating