Client Service Representative E - FirstRand Bank

purpose

To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests.

responsibilities

• Achieve net profit growth for business
• Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
• Manage the migration of accounts from transactional to Self Service
• Manage the growth of active customer Account Base to increase client base
• Maximise cross sell opportunities and strengthen client relationships
• Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
• Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
• Compliance with procedures and processes contained in the Golden Rules.
• Provide accurate and reliable sales and service statistics.
• Manage own development to increase own competencies

experience and qualifications

• Grade 12 or relevant tertiary qualification.
• 1-2 Years related experience

additional requirements

In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.