FirstRand Bank Customer Service Jobs in KwaZulu-Natal
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purpose
To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests.
responsibilities
- Achieve net profit growth for business
- Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
- Manage the migration of accounts from transactional to Self Service
- Manage the growth of active customer Account Base to increase client base
- Maximise cross sell opportunities and strengthen client relationships
- Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
- Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
- Comply with governance in terms of legislative and audit requirements
- Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
- Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
- Compliance with procedures and processes contained in the Golden Rules.
- Provide accurate and reliable sales and service statistics.
- Manage own development to increase own competencies
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experience and qualifications
- Grade 12 or relevant tertiary qualification.
- 1-2 Years related experience
additional requirements
In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.
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