Job Description: Responsibilities & Requirements
Description
To provide an excellent service to customers and to expedite KFC products in an efficient, friendly and courteous manner while maintaining a clean and tidy work area
Requirements
- Approach and treat the customer in courteous, friendly and efficient manner as laid down the Service Section of the KFC Manual
- Prepare products using approved KFC procedures
- Monitor product quality by checking and acting upon expiration dates and times for products
- Ensure the correct use of product holding equipment in respect of holding times and temperatures
- Keep the Customer Service Area and Front Counter clean and tidy
- Follow all cash handling procedures as per Company Standards
- Deal with customer complaints as per KFC procedures and bring any customer complaints to the manager’s attention
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- Adhere to Yum’s culture principles
- Be obsessed about Customer Service by achieving at standard audit results and woowing our customers on every shift
- Perform other duties from time to time as requested by the Restaurant General Manager/Assistant Manager/Shift Supervisor