Telesales Clerk, Transpharm Pretoria - Shoprite Group

Purpose of the Job

To assist clients telephonically (Inbound calls) and electronically by taking their orders. Performing outbound calls in order to promote and sell products to clients. Increasing sales and retaining the customer base through relationship building, product offering, cold calling and cross-selling/upselling.

Job Objectives

• Receive phone calls or faxed orders and accurately capture them onto the system
• Phone Customers for orders and capture onto the system.
• Identify and process misprints
• Rebook missing invoices
• Invoices prioritized / sorted per route
• Customer service and relationship building
• Finding missing stock
• Timeous completion of tasks
• Accuracy of credit processing
• Giving customers feedback in regards to queries
• Closing deals over the telephone

• Perform outbound calls to promote products / campaigns
• Quick turnaround time
• Quality & accuracy of action taken / information provided
• Reduce the number of drop calls to zero
• Meeting daily targets

Qualifications

• Grade 12 qualification

Experience

• Inbound call centre experience required
• Outbound call centre experience required
• Experience in client retention and sales advantageous

Knowledge and Skills

• Pharmaceutical product knowledge advantageous
• Good telephone etiquette
• Computer literate: MS Office
• Target driven
• Ability to perform under pressure
• Negotiation skills
• Ability to work in a team
• Multilingual (English and two other South African languages)