Assistant Technician - Fidelity Services Group

Your appointment as an Assistant Technician in the Technical Department is hereby endorsed. This job description supersedes all previous job descriptions issued to you.

REPORTING:

In the execution of your duties, you will report to the Installations Manager - Technical.

PURPOSE:

The aim of a Wireman is to install security systems as per ADT guidelines.

Key Performance areas:

• Receive daily consumable requisition form from installation technician
• Loading the vehicle with all equipment required for the installation including ladders etc.
• Ensure that vehicle is clean
• Ensuring that installations are carried out in strict compliance with ADT installation guidelines
• Assist technician in positioning and securing all electronic equipment.
• Assist technician to carry out the hand over procedure
• Load the vehicle with all unused stock, equipment and tools
• Ensure that client’s premises are left neat and tidy

Client Liaison:

• Telephonic assistance with any problems or complaints
• Give full feedback to clients where necessary

General:

• Have expert knowledge about all facets pertaining to your position
• Attend all required meetings and training sessions
• Keep your workstation/office neat and tidy at all times
• Not abuse company telephone for private calls

Standing Operating Procedures

• Ensure that the disciplinary code is adhered to at all times
• Standing Operating Procedures must be upheld
• Meeting and keeping on agreed upon targets – Kemsley
• Meeting and keeping on agreed upon targets – performance
• High standard of service must be upheld
• Ensure SOX compliance at all times
• Ensure that the Big 5 principles are upheld at all times