Store Manager - Local Stores at Pick n Pay

This exciting opportunity exist at our Worcester Western Cape Local Stores. We are looking for a Local Store Manager - Local Worcester who will be responsible for the leadership and supervision of the store that he is appointed to. This function includes planning, organising, directing, motivating and controlling the work of the store team in order to achieve the Pick n Pay Local Format’s objective

Duties & Responsibilities

• Deliver customer service that exceeds customer expectations
• Implement and maintain the KPA’s & KPI’s that define the success of the store and the Local 7 Wonders performance in line with Local’s tramlines.
• Monitor and measure all KPA’s and KPI’s. Identify non-conformance and immediately formulate an action plan to rectify.
• Implement the plan and monitor progress until the non-conformance is dealt with successfully. Keep all relevant stakeholders informed.
• Ensure that the 5’s are implemented and maintained
• Implement and maintain the SOPS for the Local stores and transform them into a daily routine that is managed and driven by all levels of your team

• Drive on the job training that will ensure that staff is skilled and aligned to what is required by Local in terms of delivering a quality product and service aimed at exceeding customer expectations Implement and maintain the required compliance requirement consistently across all stores. This includes: Hygiene, housekeeping, food safety, employee health and safety, basic labour relations, local internal standards, policies and procedures.
• Implement and maintain the Local disciplines of display and merchandising standards as per the Local plan o grams that are clearly communicated to all the staff responsible for managing these standards. This includes ensuring that all products are clearly ticketed and priced correctly.
• Ensure that stock levels are maintained and out of stocks are minimised within the specified Local tramlines.
• Actively work on building a positive team spirit and ensuring that the Local goals are achieved as a team
• Pull, interrogate and execute the right action to reports published by the Support and regional office Drive sales through aggressive product displays and by focusing on all advertised lines.

Competencies

• Ability to work in a fast paced environment and to simultaneously meet various deadlines
• Understanding of Retail
• Good computer skills
• Good communication skill
• Understanding different customer needs
• Ability to make decisions
• Driving results
• Ability to work with teams
• Good numerical and financial acumen
• Reporting & auditing

Minimum Requirements

• Matric
• 5 years retail experience
• 3 years store management experience