Client Information Clerk - Provincial Government of Gauteng

Duties :

• Maintain the image of the Reception area, Attend to all incoming calls and outgoing call and transfer them to the relevant departments. Receive messages and convey them to relevant department or person.
• Identify telephone faults and keep records.
• Maintain and updating telephone directory.
• Render incoming and outgoing faxes and manage registers.
• Attend to visitors and ensure they reach the relevant destiny.
• Assist in internal venue bookings.
• Provide information to clients dealing with enquires.

Render administrative duties:

• Typing of letters and filling of documents,
• Report any other incidents or accidents like fire, loss, damage/ other irregularities where possible and Liaise with the security.
• Perform any other task that may be delegated by Supervisor.
• Attend meetings and training courses where necessary.
• Ensure confidentiality of all documents.

Requirements :

• Grade 12 with 1 to 2 year experience in switchboard / Call Center / Reception and Information Sharing Services. Computer literacy Certificate (MS Office).
• Knowledge of Customer Service and Telephone etiquette, ability to communicate in one official language, Good interpersonal Relations, self-motivated to work in a team with all stakeholders (Managers, Staff, Student and Community) be able to accept responsibility and complete work within acceptable period, be able to maintain confidentiality.
• Office administration/Public Administration Qualification will be an added advantage.