Ciazcon Call Centre Jobs in Johannesburg
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Currently we are searching for a Call center Agent for Johannesburg, South Africa.
Responsibilities of this Post:
- Answering phones from customers professionally and responding to customer inquiries and complaints.
- Handling and resolving customer complaints regarding product sales to customer service problems.
- Researching required information using available resources.
- Providing customers with the organization’s service and product information.
- Identifying, escalating priority issues and reporting to the high-level management.
- Processing forms, orders, and applications requested by the customers.
- Routing inbound calls to the appropriate resources.
- Completing call notes and call reports as necessary and updating them in the CRM.
- Following up complicated customer calls where required.
- Obtaining and evaluating all relevant data to handle complaints and inquiries.
- Managing administration, communicating and coordinating with internal departments.
- Recording details of comments, inquiries, complaints, and actions taken.
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Requirements of this Post:
- Matric/ Grade 12.
- Proven work experience as call center agent.
- Excellent verbal and written communication skills.
- Excellent interpersonal skills, collaborating with internal colleagues and external stakeholders/clients.
- Conduct efficient administration.
- Ensure adherence to quality, compliance and accreditation standards.