Reception Administrator - Mediclinic

Key Outputs

• Responsible for capturing of pre-admissions.
• Ensures correct admission and discharge of patients as per procedure.
• Ensures processing of bed changes as per procedure.
• Management of payments made at reception.
• Maintains client service principles to ensure client expectations are met.
• Liaison with practitioners and medical aids.
• Deals with client queries in an effective manner.
• Billing of patient accounts, where applicable.

Requirements

• A Grade 12 certificate.
• Willingness to work shifts in accordance with the requirements of the unit.
• Sound knowledge of MS Office suite and the ability to type accurately. Knowledge of the Scientific Nursing Process and associated procedures will be an advantage.
• Knowledge of the rules and regulations regarding medical aid schemes will be an advantage.
• Knowledge of clinical codes and coding policies will be an advantage.
• Prior experience in hospital case management will be an advantage.
• Maintains a customer-focused mindset that acknowledges the value of the customer.
• Solid knowledge and application of patient administration systems, policies and procedures.
• Good accuracy and attention to detail skills in order to maintain high standards in work output.
• The ability to work under pressure. Understands the interrelationships between business processes.
• The ability to identify and demonstrate company values.
• Good interpersonal skills, the ability to deal with people and be in the frontline.