Call Centre Agent - Lancet Laboratories

An opportunity has presented itself to appoint a suitably qualified candidate into the position of Call Centre Agent: Marketing Services. This is a Permanent position based at Richmond.

Job Summary:

Handles inbound and outbound calls or other forms of communication from customers assisting and providing relevant information and excellent customer Service.

Minimum Criteria Required:

Grade 12

Experience:

• 1-2 Yrs Relevant Working Experience
  
  

Relevant Job Knowledge:

• Computer literate
• Industry and Organisation Knowledge
  
  

Key Performance Areas:

• Receives and makes telephone calls to Clients regarding any queries to ensure customer satisfaction at all times.
• Identify and escalate priority issues/ queries to ensure that supervisors are aware of highly dissatisfied customers and provide solutions to increase customer satisfaction and customer retention.
• Required to log and update the system with customer complaints and feedback accordingly to ensure customer satisfaction.
• Provides pricing quotes to clients to ensure that they receive correct and adequate information.
• Comply with Quality Assurance by meeting statistical requirements, and complying with quality standards, by maintaining confidentiality of patient’s personal data and other information to protect privacy of patients and integrity of the organisation, ensuring Organizations Customer Service Objectives

Competencies:

• Relating and Networking
• Persuading and Influencing
• Analysing
• Delivering Results and Meeting Customer Expectations
• Following Instructions and Procedures
• Presenting and communicating information
  
  

Remuneration:

Compensation is commensurate with qualification and experience level.