Syntell Call Centre Jobs in Cape Town
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Job Description:
- To provide a high level of customer service and professionalism to clients by responding to all customer requests in a courteous, efficient, and timely manner via telephonic or email correspondence (omni-channel)
- Handling of queries, capturing information and assigning requests accordingly
- Taking inbound calls and assisting callers and consumers with related requests
- Making Outbound calls to consumers and responding to emails
- Handling of administrative and special tasks when required
- Selling accurate information over the telephone and via email tools
- Adhering to all scripts and processes
- Research via Internet searches if required
- Ad hoc tasks as may be requested from time to time
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Minimum Requirements:
- Fluent in English, both verbal and written
- Good Understanding of computer system and standard software including Microsoft Office
- Proven customer service and sales skills
- NQF Level 5 qualification (COMPULSORY)
Competencies:
- Ability to work under pressure and to be decisive
- English language skills required
- Good Typing skills
- Strong Sales ability
- Must be target driven
- Excellent listening skills
- Team player – essential
- Excellent communication skills, both written & verbal
- Excellent interpersonal skills
- Enthusiastic, Self motivated, Proactive, Self managed and flexible
- Attention to detail
- Strong conflict handling skills
- Strong problem solving skills
- Ability to portray positive, professional efficient image through verbal and written
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