Job Description: Responsibilities, Qualifications, and Necessary Skills
Customer Service Jobs In South Africa 2024Jobs In Midrand 2024
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Driven by the passion of over 4000 employees, KTM is the largest European motorcycle manufacturer with a revenue of over €1.5 billion. To this end, we consistently pursue a long-term strategy based on the four pillars of brand, globalization, innovation and employees. That’s why we are looking for new, proactive colleagues to work with us and share this journey. With or without career experience. With or without a university education. With one or two X chromosomes. Because, no matter who you are, in the end, all that matters to us, is what you can do!
As an Assistant within the field of Customer Service you are the first contact person for the customer and a very important interface between various different departments. If you are crazy about KTM Motorcycles and customer orientation is one of your key competencies then you are the right candidate!
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THE TASKS AWAITING YOU
- day to day customer service tasks
- handling of warranty claims
- assist with technical queries and trouble shooting
- diagnostic support and XC_2 problem solving
- management of TI bulletins
- manage CRM system and messages
- record and log technical cases
- Dealer training
- preparation of Marketing, Demo and Race bikes
- technical support at races and marketing events
HOW YOU CAN INSPIRE US
- extensive knowledge and experience in the field of customer service and trouble shooting
- technically minded and hands on
- flexibility
- you need to be a team player
- think outside the box
- Workplace: Midrand, South Africa
WHAT YOU CAN LOOK FORWARD TO
- the opportunity to help shape the future of Europe’s most successful motorcycle manufacturer
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