1-Grid IT / Telecom Jobs in Western Cape
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Technical Support Agents provide technical support, advice and assistance to Support Agents and customers with technical, hardware and software system problems. In this role, you will develop and/or promote technical solutions which support the business requirements.
Duties and responsibilities
- Providing technical support to customers via live chat, tickets or telephone
- Register, transfer and update domains
- Understanding of DNS with exposure to tools such as tracert, ping, Telnet and WHOIS
- Understanding of the email sending/receiving processes and able to comprehend the routing of email, MX records and firewalls
- A basic understanding of CMS, firewalls and databases
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Key competencies
- Customer-focused and brand awareness
- Good communication skills
- Self-motivated and self-disciplined
- Ability to work independently and within a team
- Time management skills
- Attention to detail
- Deadline and target driven
Requirement
- Matric certificate
- Experience in customer support
- Previous experience in web hosting or server administration (advantageous)
- Good phone etiquette
- Excellent command of English .
Salary –Basic + Compensation per contact