Client Service Representative at Pragma

At Pragma we provide the opportunity for individuals to enjoy their working lives as much as their home lives. We foster a team environment in which each individual is recognised, valued and developed to support our company strategy. We encourage people with disabilities and from diverse backgrounds to apply.

As Customer Service Representative, your talent will help Pragma continue to deliver exceptional customer service and deliver a world class customer experience to our clients. In this role, you will require to identify and understand customer needs to consistently provide high quality service.

Duties & Responsibilities

• Drive continuous improvement initiatives and create value by delivering excellent customer service through people management
• Ability to work under pressure and be self-motivated and handle conflict
• Contribute to success of team to achieve targets and Service Level Agreements
• Understand and adhere to company policy and procedure
• Ability to adapt to change
• Ability to plan, organise and prioritise
• Perform administrative functions like capturing invoices
• Inbound and outbound call handling
• Logging of maintenance work required
• Communication with relevant stakeholders to ensure transparency of job statuses

Minimum Requirements

• Grade 12
• Minimum of 1 year call centre experience required (essential)
• Strong administrative and organisational skills with high attention to detail and accuracy
• Computer literacy (essential)
• Ability work night shift when applicable
• Excellent telephone etiquette