Receptionist (Spa) at Fancourt

Our Spa is now accepting applications for a Receptionist – someone who can assist the team to enhance the level of service and to uplift the service journey of the guest.

The ideal candidate must be customer focused, a team player, must have good communication skills, be well presented, friendly and have a keen attention to detail.

Duties & Responsibilities (areas and indicators listed are not exhaustive and may be changed / supplemented to accommodate business needs from time to time):

• Managing all activities related to the Guests experience,
• Attending to Guest requests, queries and complaints,

• Handling cash and credit card transactions in a confidential manner,
• Balancing the cash float issued and completing banking procedures,
• Receiving and handling reservation enquiries and bookings,
• Handling incoming and outgoing calls and fulfil switchboard duties,
• Recommend and sell treatments and beauty products.

Adverse working conditions:

• Must be prepared to work weekends & Public holidays,
• Must be prepared to work shifts.

We consider the following as essential:

Qualifications & Experience:

• Grade 12 or equivalent, coupled with 1 year experience as a Receptionist or in a front office in a 4* or 5* hotel and/or spa environment,
• Working knowledge of MS Office Suite,
• A Tourism / Hospitality / Customer Service qualification and working knowledge of any booking and point-of-sales system will be advantageous.