Technical Sales & Service Representative at Sherwin-Williams

This position is based in Gauteng and will service customers throughout South Africa.The ideal candidate can be remotely based if required

A valid drivers license is required for this role

POSITION SUMMARY:

Provides intermediate technical direction and assistance to customers regarding the use of the product lines and facilitates account management with sales. Responsibilities may include responding to complex questions and concerns, serving as an expert in a single technology or working with multiple application technologies, and assisting customers with improving operational quality and efficiency.

ESSENTIAL JOB FUNCTIONS:

• Responds to questions and concerns from the customer regarding product lines and general operations; operates under general supervision and involves complex situations that require basic project management to resolve situations.
• Provides technical direction and assistance to customers on the use of product lines; serves as an expert in a single technology or applies a working knowledge of multiple technologies and may involve multiple sites.
• Serves as an operational advisor to customers by applying general quality tools and analytical concepts to assist with improving product quality and efficiency; receives direction or guidance on complex issues.
• Serves as a liaison with sales by interacting with line and management personnel, developing a complete understanding of needs and operations, and providing observations and leads to sales; receives direction from other personnel.
• Performs account management activities by facilitating new or recurring orders, developing relationships with management, and resolving problems in conjunction with sales personnel.
• May serve as a lead to lower level technical service representatives or other staff, which includes prioritizing and assigning work and determining work direction.
• Performs other duties as assigned.

EXPERIENCE REQUIREMENTS:

2 - 4 years of experience as a technical sales & service representative.

EDUCATIONAL REQUIREMENTS:

• High school graduate or equivalent education and experience. 
• A tertiary qualification in Chemistry, Chemical Engineering, Operations Management or related area is preferred;

SKILL REQUIREMENTS:

• Utilizing industry and product applications concepts and procedures;
• Understanding of advanced technical (lab, research, etc.) principles and practices;
• Applying expert principles and practices within an area or general principles and practices in multiple service areas;
• Providing technical guidance and advice to improve quality and efficiency;
• Working with line and management personnel;
• Communicating technical and operational concepts to facilitate sales;
• Providing technical customer service;
• Performing account management and sales activities;
• PC skills; Microsoft Office applications (Word, Excel, PowerPoint, Outlook); and other applications as required;
• Communicating with co-workers to provide and receive direction.