Card Admin Officer at Total South Africa

Total South Africa has an exciting role available for a Card Admin Officer within the Retail Card Division!

In this role, you will be responsible and accountable for providing end to end Administration processes on the Card Offering relating to both Customers and Dealers

You will be responsible for:

• Accurately creating Customer and Dealer accounts on the Web based systems (Tomcard E-fuel , Extranet and MIS) , whilst following internal process
• Ensuring Customer and Dealer cards are well maintained in creation , printing ,blacklisting and renewals , whilst following the internal procedure
• Investigating and resolving queries on a daily basis raised by Total Card Customers ,Dealers ,Total Customer Care agents and logged on SALSA , thereby contributing to being number one with our Customers

• Investigating and capturing manual transactions performed by Total Card Merchant’s onto the Tomcard System
• Analysing daily the Card anomaly reports and communicating issues to Customers in order to ensure successful systematic transactions
• Ensuring product changes for stations are updated on Tomcard as required
• Investigating errors on card balances and ensuring transactions are correctly sequenced , thereby ensuring Priority Control 2 (Trial balance) is well maintained
• Accurately calculating ,capturing and publishing the monthly Total Card pricing on the Tomcard Systems as per internal procedure
• Assisting Customers and Dealers with the Total Card processes , systems , administration , reports and product knowledge
• Providing daily support to the Card Sales Representative as per allocated areas
• Investigating Bank EFT queries raised by Total Dealers and efficiently managing the resolution between Bank and Dealer / Customer
• Submitting weekly and monthly KPIs on activities within area of control to Management
• Providing support with Projects related to all EFT and Card Offerings , developments or enhancements when required

HSEQ

• Ensuring constant adherence and compliance to company HSEQ and security standards, local by-laws, standards and legislation

Candidate profile

You possess the following:

• 1 to 3 years related experience in Oil or comparable industry required /
• 3 year Degree in Financial Management
• Good knowledge of systems (SAP /Ms Office Packages / Web Based Systems)
• Good understanding of Practical Accounting
• Good communication skills ( both verbal and written)