Patient Liaison Officer at Tsebo Group

We are currently looking for a Patient Liaison Officer advocating for patients in the hospital, through communication, negotiation and representation of patient values and decisions. As the leading integrated facilities solutions provider in Africa and the Middle East, operating in over 28 countries, with over 40 000 employees, the Tsebo Solutions Group enables businesses to optimise their efficiency and productivity, and become more successful.

We take responsibility of our customers’ non-core activities outside of their expertise, empowering them to focus on their core business. Our local expertise, global standards and innovative cross-divisional solutions, such as catering, cleaning, facility management and security, give us the edge to optimise our customers non-core operations, allowing them to enjoy reduced cost, risk and complexity. Fedics has 47 years of experience of catering to all segments across society. The successful incumbent should have extensive client interaction as well as operational experience.

Duties & Responsibilities

• Management of on-site front of house staff
• Setting and management of service delivery standards
• Training of all front of house staff
• Implement and maintain systems
• Analyse and pre-empt client needs and possible complaints
• Stock controls and asset management
• Management of client satisfaction and contribute to quality control programs
• Client / Customer relations - maintaining sound interpersonal relationship with the Client.
• Human Resources management (including I.R., training and development) and performance management
• Operational standards - maintaining all operational standards as agreed
• Meeting all quality / star grading standards in all areas of responsibility, as Fedics Grading checklist
• Make sure all financial standards are in place
• Assisting the Manager in management of the business where needed

Skills and Competencies

• Strong judgment and problem solving skills
• Excellent people skills
• Strong interpersonal and communicative skills (verbal and written)
• Flexibility with regards to working hours
• Attention to detail
• Client service orientated
• Business management principles
• Fully computer literate

Qualifications

• Relevant tertiary qualification and/or equivalent level of competence
• Matric
• Previous experience in similar position preferably
• Good communication and customer relations skills