Receptionist at Bytes Healthcare Mediswitch

The Receptionist is responsible for maintaining a calm and efficient environment for fielding phone calls, answering patient questions, scheduling new and follow-up appointments, registering new patients, and updating records.

• Experience in general practice management.
• Attending to patients telephonically and personally in a care-centered manner.
• Efficient diary and appointment management.
• Deal with emergencies efficiently and proactively.
• Obtain patient’s information as per data required and capture timorously.
• Facilitate positive and easy patient flow.
• Maintaining a clean, organized, and professional reception area.
• Creating a holistically positive and pleasant patient experience at all times.
• Respond to patients, prospective patients, and visitor inquiries efficiently.
• Stocktaking and inventory control.

• Comfortable with EMR Office management (cleaning, maintenance, etc.)
• In-room consultation billing and receipting.
• Assessing and improving patient flow in the practice
• Establishing and maintaining an effective filing system
• Maintaining medical records

Job Requirements:

Work Experience

• Minimum 2 years of previous experience in reception work in a medical practice preferable.
• Knowledge of SAMA, CPT rules, and NHRPL Billing codes
• Excellent communication and interpersonal skills essential.
• Highly professional.
• Good computer literacy skills – MS Office 365  (Word, Excel, and Outlook).
• Typing skills and competence in electronic data entry.
• Experience with eLive software
• Good organisational skills and ability to work independently.
• Knowledge of ICD 10 coding and procedure codes.
• Proficient in English (written and spoken).
• Knowledge of data protection and confidentiality

Education: 

• Matric
• Post Matric level certificate/diploma minimum (beneficial).
• Advanced Certificate ICD10 Coding - Beneficial